Changelog

We’re rolling out a series of small but crucial upgrades to make Atlas smoother, faster, and more intuitive. Here’s what’s new:

We’ve rolled out two powerful updates to make ticket management in Atlas even smarter—Auto Forward Detection and New SMS Settings.

Atlas now integrates with Discord, making it easy to manage support conversations without losing track of important messages. Whether you're handling public discussions, private requests, or structured forums, you can now bring all your Discord interactions into Atlas.

We just made staying on top of your tickets even easier! You can now receive real-time Slack notifications when tickets are created, assigned, updated, or resolved—so you never miss an important update, even when you’re away from your laptop. Here’s how this helps you:

We've just rolled out Broadcast - a powerful tool to send announcements instantly to your preferred group of customers. Here’s what you get with the latest release:

We're excited to share some new features we've added to Atlas this week, all designed to make your customer support experience even better.

We've added some powerful feature updates to Atlas's reporting capabilities. Here's what's new:

We've added three new features to make your help center more effective and easier to manage. Here's what's new: