For Day 4 of Launch week we are bringing to you some exciting Slack Upgrades. These updates will help your team stay organized and efficient in your Slack channels.

Here’s what’s new:

• SLA notifications are now streamlined so you can see what matters most
• Updated triage messages bring status emojis back for quick visual reference.

Let’s take a closer look at these updates!

🔔 SLA notifications streamlined

Ever forget to follow-up on a customer ticket? We’ve updated SLA notifications in Slack so that you can receive reminders of any tickets that need your attention, now showing the last message and the customer as well as the ticket meta information. To respond to the ticket, just click on the ticket number at the top of the message.

😀 Updated triage messages

We’ve reformatted to make it easier to see who the message is from and their message while still showing you the status of the ticket w/ an emoji and meta information on the ticket at the bottom; to edit ticket properties, you can now handle this from within the ticket thread