This week we’re pushing out a flurry of quality of life improvements to reduce friction when you're moving around the app:

• Keyboard only mode for the ticket workflow
• Improved app config navigation
• A potpourri of improvements to search, profile pictures, toast notifications, tag creation, and mentions

Details below 👇

Keyboard only mode for the ticket workflow

TL; DR: Enter + Enter + type message + Cmd-Enter + Esc + Esc

We’ve added some new hotkeys to make the main ticket flow super easy to move through now. Here’s the cheat code to use Atlas like a pro:

• ↑/↓ in the inbox to move between messages
• Enter on a message to open it up in the customer timeline
• Enter to move into the composer and start typing
• Cmd+Enter to send your message
• Esc to exit the composer
• Esc to return back to the inbox

Godmodespeed!

Improved app config navigation

We’ve added a lot of functionality to Atlas over the last several months which made the App Configuration section a bit more difficult to navigate. To fix that, we added a hub page to the beginning of App Configuration to help you more quickly find the section for which you’re looking.

Also, pro tip: you can use Cmd+K to quickly jump to any part of App Config from anywhere in the app as well.

Potpourri

Finally, a spritz of potpourri to leave you with a nice feeling as you wrap up this email. Here are a handful of tweaks we made to make your life a little easier:

• search now runs faster than before, is more robust for searches of phone numbers and emails, and does a better job at fuzzy search (we trimmed some fuzz)
• profile pictures should load more cleanly
• toast notifications are smaller, clearable, and on the right-hand side (moved them out of the way)
• you can now create tags from the tag selection menu by typing the name of a tag you want to exist and then clicking on “+Create ”

• you can now clear mentions by clicking on the “@” symbol on a ticket in which you’re mentioned from the inbox