We’ve shipped changes to email, routing, and the chat widget this week to help with a bunch of edge cases.

• 📧 Email improvements
• 🔄 Routing by business hour
• 🌐 Chat widget access restrictions per country

Let’s jump in.

Email improvements: RTL Language Support and More

• Got customers who communicate in right-to-left languages like Arabic or Hebrew? We’ve got you covered! Atlas now fully supports RTL scripts.
• We’ve also improved support for emails from older email clients that sometimes caused formatting headaches.
• We’ll now use the reply-to field when available, so your replies go exactly where they need to.

Routing by business hours

Who’s in the office, and when? Now you can create routing rules based on business hours. Auto-respond, assign, and set priorities depending on whether your team is available or off the clock. It’s like having a smart assistant that knows exactly when and where to send your tickets!

Chat widget per country

Got different support needs depending on where your visitors are from? With our latest update, you can control whether visitors from specific countries see your chat widget. This gives you the power to tailor your customer engagement based on geography.