Responding to your customers quickly with a small team can be incredibly difficult. To triage common customer questions and pre-qualify your customer conversations, we’re releasing Chatbots.

Chatbot basics

• 📝 Editor: create a chatbot from the chatbot editor in Chatbots.
• 🎬 Actions: can be taken by the chat widget to respond to customers (Messaging), open new tickets (Ticket), or to give suggestions for articles to read (Help Center).
• 🧩 Conditions: can be set for different paths within the chatbot workflow from the Send Form or Branching steps.

Chatbot scenarios

Send a customer to the correct agent/team:

Answer FAQ:

Qualifying leads:

What other actions or triggers would you like in the chatbot editor? Let us know!