Today, we’re introducing a feature that will help you stay organized and productive: ticket sorting in your inboxes. 🗂️

Here’s what you can do with the new sorting feature:

Sorting Options

You can sort tickets by:

• Ticket number
• Status*
• Priority*
• Created at
• Last customer response time

Secondary Sorting

When you sort by a field that can have non-unique values (e.g., status or priority), any tickets with the same values will have a secondary sort based on the last response time (in descending order).

Stay on top of your workflow and keep your inbox neat and tidy with these sorting options.